Why isn't 23andMe working? What's wrong with 23andMe today?
The "23andMe" service operates with a stability of 100.00%. In the last 24 hours, it was available for 24 hours, 0 minutes, which is 100.00% of the time. Over the last month, the service was available for 30 days, 0 hours, 0 minutes, which is 100.00% of the time.
Report a Problem
How to contact 23andMe technical support?
Contact form: https://www.23andme.com/contact-us/
What happened to 23andMe?
23andMe is a genetic testing service that allows users to explore their ancestry and genetic predispositions to various diseases. General possible causes of outages include technical maintenance, server issues, and internet service provider problems.
Why can’t I log in to my 23andMe account?
Step 1: Check your internet connection.
Step 2: Ensure your browser is up to date.
Step 3: Clear your browser’s cache and cookies.
Step 4: Try logging in from a different browser or device.
Why are my 23andMe results taking a long time to load?
Step 1: Check your internet connection speed.
Step 2: Restart your modem or router.
Step 3: Ensure there are no server issues by visiting the 23andMe status page.
Why can’t I see my DNA matches on 23andMe?
Step 1: Verify that your DNA data has been uploaded and processed.
Step 2: Check your privacy settings to ensure they allow DNA match visibility.
Step 3: Contact 23andMe support for further assistance.
Why are the photos in my 23andMe account not loading?
Step 1: Check your internet connection.
Step 2: Clear your browser’s cache and cookies.
Step 3: Ensure the photos are not blocked by your browser settings.
