Why isn't Alexa working? What's wrong with Alexa today?
The "Alexa" service operates with a stability of 100.00%. In the last 24 hours, it was available for 24 hours, 0 minutes, which is 100.00% of the time. Over the last month, the service was available for 30 days, 0 hours, 0 minutes, which is 100.00% of the time.
Report a Problem
How to contact Alexa technical support?
Contact form: https://www.amazon.com/contact-us
Social media: @amazonhelp
What happened to Alexa?
Alexa is a voice service developed by Amazon that allows users to control various devices and perform tasks through voice commands. General possible causes of outages include technical maintenance, DDoS attacks, and ISP problems.
Why can’t I hear Alexa responding?
Check the volume level on your device.
Ensure that Alexa is not muted in the settings.
Verify that there are no physical obstructions blocking the microphone or speaker.
Why is Alexa not recognizing my commands?
Reset the Alexa device to its factory settings.
Check the Wi-Fi connection and ensure it is stable.
Make sure that the command is clear and concise.
Why is Alexa playing music randomly?
Check the privacy settings to ensure that music playback is not being triggered by accidental commands.
Verify that the device is not connected to any unintended music sources.
Disable any automatic music playback features in the settings.
Why are my smart home devices not responding to Alexa commands?
Ensure that all smart home devices are properly connected and powered on.
Check the compatibility of the devices with Alexa.
Verify that the smart home skills are correctly set up in the Alexa app.
Why is Alexa not playing music from my playlists?
Check the internet connection and ensure it is stable.
Verify that the music service is working properly.
