Why isn't Ancestry.com working? What's wrong with Ancestry.com today?
The "Ancestry.com" service operates with a stability of 100.00%. In the last 24 hours, it was available for 24 hours, 0 minutes, which is 100.00% of the time. Over the last month, the service was available for 30 days, 0 hours, 0 minutes, which is 100.00% of the time.
Report a Problem
How to contact Ancestry.com technical support?
Official support site: https://www.ancestry.com/help
What happened to Ancestry.com?
Ancestry.com is a leading genealogy website that helps millions of people discover their family history. While the service is designed to be reliable, users may occasionally encounter issues.
Possible causes of outages include:
Technical maintenance
DDoS attacks
Internet service provider (ISP) issues
Server problems
Network congestion
Problem logging into Ancestry.com account?
Ensure your internet connection is stable.
Check your username and password for accuracy.
Try resetting your password if needed.
Clear your browser cache and cookies.
Photos in Ancestry.com not loading?
Check your internet connection.
Reload the page.
Ensure your browser is up to date.
Try accessing the site from a different browser or device.
Why can’t I access my family tree on Ancestry.com?
Ensure you are logged in.
Check if there are any system maintenance notifications on the website.
Try accessing the site from a different device or network.
Contact technical support if the issue persists.
Error messages when uploading documents?
Check the file size and type to ensure they meet the website’s requirements.
Try uploading the document again.
Ensure your internet connection is stable during the upload.
Contact technical support if the issue persists.
Account not receiving verification emails?
Check your email spam folder.
Ensure the email address is correct.
Try resending the verification email from the website.
