Why isn't Prolific working? What's wrong with Prolific today?
The "Prolific" service operates with a stability of 100.00%. In the last 24 hours, it was available for 24 hours, 0 minutes, which is 100.00% of the time. Over the last month, the service was available for 30 days, 0 hours, 0 minutes, which is 100.00% of the time.
Report a Problem
How to contact Prolific technical support?
Official support site: https://support.prolific.ac
What happened to Prolific?
Prolific is a platform for researchers to find participants for surveys and studies. It allows researchers to create and manage studies, and participants to earn rewards for completing surveys.
General possible causes of outages:
Technical maintenance
DDoS attacks
Internet service provider (ISP) problems
Server issues
Network congestion
Why can’t I log into my Prolific account?
Check your internet connection.
Ensure your username and password are correct.
Try logging in from a different browser or device.
Contact technical support if the issue persists.
Why are some tasks not showing up in my Prolific dashboard?
Refresh the page to ensure you have the latest updates.
Check your notification settings to make sure you are receiving updates.
Contact technical support if the issue persists.
Why are some surveys not loading on Prolific?
Ensure your browser and plugins are up to date.
Clear your browser cache and cookies.
Try accessing the survey on a different browser or device.
Contact technical support if the issue persists.
Why are my payment details not updating on Prolific?
Log out and log back into your Prolific account.
Check your payment method details in your account settings.
Contact technical support if the issue persists.
Why am I having trouble redeeming my rewards on Prolific?
Ensure your payment method is correctly linked to your account.
Check the status of your payment method in your account settings.
